DarwinTech

Service/Support – 2 Hour Support Guarantee

Our guarantee is simple. We guarantee that you will get a response from us within two hours if you have to leave a message. DarwinTech has several tools to ensure that our client’s needs are taken care of. We are notified by e-mail whenever a voicemail has been left if our system. These are time stamped for our highly trained and experienced support staff to give calls priority status. All of this shows that DarwinTech has the desire and ability to support our current and future clients.

Our guarantee continues with “if we fail to return your call within the 2 hour timeframe we OWE YOU one hour of ONSITE SUPPORT. “ We are proud to say that to date we have never had to deliver on our guarantee.

We value our clients and supporting our clients after the sale is our #1 priority.

Free Monthly Web Conferences

DarwinTech offers free monthly web conferences to educate our clients on the latest features/functionalities of the software.

Specialty Specific Content

Building all of your own content and making it specialty specific can be time consuming and frustrating. DarwinTech offers specialty specific template customization within a program that can be individualized to the workflow of your practice and each user.

References

The AAPPM has chosen DarwinTech as one of their Corporate Sponsors. 90%+ of DarwinTech’s client base are Podiatrists.

 

“Our practice switched from a "high end" practice management system about 8 months ago to Lytec for the purpose of having a system that interfaced with Medinotes EMR.  Lytec is a Windows based program that has been user friendly for our staff.  The BIG difference we have found is not so much feature/function, but the level of support and availability from our Lytec vendor, DarwinTech, Inc.  Even though we are in New Jersey and they are based in Michigan, the internet and telephone based support we receive has been top notch”.  

Hal Ornstein, DPM, FACFAS -- Howell, New Jersey

 

Foot Care Associates, a three doctor podiatry practice, shows that even a small practice can show considerable return on a MediNotes e investment. They estimate a conservative $40,000 savings per year due to the implementation of MediNotes e. John Guiliana, a Podiatrist at the Foot Care Associates in New York, implemented his MediNotes EMR in 1997. After nearly ten years with the program, he continues to be happy with his choice.

 

“It took about six months to really learn the product and get into the flow of the program. But the benefits far outweigh the effort. The cost savings in our overhead alone make it the right thing to do. But what it has done for our image in the community has been tremendous. The quick referral letter responses and reviews from patients have resulted in a number of physicians visiting my office to see what we are doing. That kind of admiration is the icing on the cake.”

John Guiliana – New York

Install Base

A proven company is likely to have a large install base into the thousands.  Do some research to find out if the other EMR companies are on solid financial ground.  You don't want to do this twice if it can be avoided.

Stable EMR Company

There are somewhere around 400-450 EMR companies on the market today and that number is expected to dramatically decrease in the next few years.  Why? The push for interoperability may be the main catalyst.  If an EMR is not built around certain standards for communication, like HL7, SNOMED and LOINC, buyers will push these systems out of business.

Interoperability

Medinotes will interface with over 60 Practice Management Software’s. If you are currently looking for a practice management software, ask us about Lytec and its two way interface with Medinotes. DarwinTech handles all of the training and support for both products.

Implementation

The failure rate of first time EMR implementation is somewhere around 50%.  This can be attributed to several factors:  lack of commitment to the project, poor planning & execution, and unrealistic expectations on the practice side.  On the vendor's side there could be a lack of resources to effectively train and support the growing numbers of clients they have brought on board over the last couple of years.  Make sure you understand your vendors training plan and support policies. DarwinTech can provide you with an implementation plan that includes installation, hardware/networking, training and ongoing support/service throughout and after the sale.

CCHIT & HIPAA Certified

While there is no official mandate that EMR software be required to pass CCHIT certification, knowing that a company has invested the time and resources to pass a rigorous set of criteria for interoperability and functionality may influence your decision. 

Affordability

DarwinTech works with our clients to determine ways that we can help you make or save money through the use of technology in your practice. This technology can include remote scanning software, remote access software, Mozy internet off-site backups, VOIP solutions and much more.

Additionally, all Medinotes updates/upgrades are including in your yearly support contract—best upgrade/update policy in the industry!